Below are several common questions regarding our services.
If your question is not answered here, please contact us.
Carry service is not available for accommodations which are not indicated on the list.
Yes, we open everyday.
Unfortunately, you can not specify delivery times.
Depending on the season and time of day, it may get crowded. We apologize for the inconvenience, but we hope to see you soon.(Spring or autumn busy season, etc.)
Only group tourists(Over 20 people) are available to make a reservation in advance.
We're sorry, we don't accept credit cards at this time, but you can use transportation IC cards.
Items cannot be accepted
The luggage must be collected on the same day before 8p.m.If unavoidable, please contact us.
Can be stored for up to 15days. But one item costs 800yen per day.
We apologize for any inconvenience. It is usually less crowded in the morning time.
Yes, a bag on the suitcase considered as one item, In this case, the storage fee will be 800 yen for one item per day.
Umbrella can be stored free if you thrust the umbrella into suitcase.
Only items are OK for preservation at a normal temperature can be stored.
Yes, you can access it freely.
We are not able to hand over items to people without the receipt.
We usually decline but we may be able to accept when using the following site. Please check it for more details.
https://cloak.ecbo.io/en/jr_west（Link to a different site）
Unfortunately, we only accept cash.
Desired drop-off dates and times can be specified until 4p.m.Please make sure you can receive the luggage if there is no staff in guesthouse.The cost of using the delivery service depends on the size of the package.Please note that delivery service may be suspend during the busy season.